With the monthly subscription, you’ll get our Service Desk support when you need instant help. When you have queries and need answers right away, our 24/7 Service Desk team acts as your single point of contact to handle both reactive and administrative support for routine tasks.
Managed IT Services.
Outsourced yet Autonomous.
Gain access to experienced teams and a world-class ITSM platform to help you reduce the time, expense and issues related to IT end-user computing.
Our Managed Services
IT Staffing
- Dedicated Full-time Staffing
- Temporary IT Staffing
- Field Service Technicians
- On-Demand IT Staffing
- Remote IT Staffing
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Digital Workplace
- End User Computing
- 24/7 Service Desk
- VIP Support
- Work From Home Support
- Windows Roll/Out
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IT Infrastructure Management
- LAN/WLAN Management
- Systems Management
- Cloud Services and Migration
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Key benefits of Managed IT Services
Fully automated service tracking system for centralized IT outsourcing
Real-time pricing visibility based on urgency and availability
Customized online contractual process with smart contract capabilities
CASE STUDY (SOLUTION PROJECT)
Transformed ITSM Outsourcing
Overview
The customer was looking for a comprehensive solution to centralize IT services in order to provide support regionally in multiple countries, or even globally. This approach required an initial consultation to understand the customer’s environment fully.
Challenges
The in-house IT team based in the company headquarters coordinated different providers in each country, which resulted in disjointed communication and a high operation cost. There was no overview of the services provided in each country, no uniform IT processes, no uniform cost controls and billing processes. Therefore, the client decided to centralize its ITSM and manage the cost in real-time.
Seamless Integration
BLiTS provides seamless integration with your existing ITSM Tools or use as a stand-alone ITSM system.
Common Questions
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What does the monthly subscription fee cover?
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What is the difference between Ad-Hoc and Managed Services?
Ad-Hoc Service provides you with instant access to the platform and raising tickets. Ideal for a one-off request or project, you can easily request a technician to be dispatched onsite. The Managed Service offers comprehensive IT Service Management with a much larger scope, enabling you to outsource part or all of your IT Service Management.
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How can I upgrade from Ad-Hoc package to Managed Services?
You can upgrade from the Ad-Hoc service, just sign-up through this form or contact sales if you need any help.
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How does the service set up automation work?
The above KompiTech service configuration tool captures your service expectations and requirements parameters, automatically configure and set-up your autonomous virtual IT support environment. A digital contract is generated based on the provided information, and readily available for download once you log-in to the platform.
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How do I integrate BLiTS with an ITSM tool my company uses?
We have created APIs to integrate BLiTS seamlessly with most of the existing ITSM software and applications. Let us know which ITSM tool you use and leave the integration to us.
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How do I know that an assigned engineer is qualified to complete my ticket?
We only hire qualified and experienced professionals to ensure that we provide our customers with high quality solutions. We also have developed the KompiTech BLiTS certification program to ensure the highest level of service.
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How does KompiTech protect my company's data?
Data security is our priority. The KompiTech BLiTS platform encompasses thousands of engineers globally yet each customer has a dedicated user channel with exclusive data access.
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What is the cancelation policy?
Cancellation is effective at the end of your current subscription period. For the Annual Plan, cancellation is effective at the end of the year for which you have paid. For the monthly plan, cancellation is effective at the end of the month for which you have paid.
